McElroy Service Experts Reviews

"Very helpful and concerned. Answered all my questions."

"Our service tech was the best one weve had so far. Discussed humidity panel, alge, filter"

"I dont like surveys"

"They provided space heaters for us. I did not like wasting an evening to go over the advantage plan."

"I was told they were courteous and explained what we needed to do to maintain the operation of the furnace"

"Courteous and efficient"

"The technician was very knowledgeable, personable, and take the time to answer any and all questions."

"Customer service"

"Techs do a good job."

"Service is excellent"

"The technicians are very knowledgeable, personable, and take the time to answer any and all questions."

"First, my technician was very respectful, personable, and although Im sure he didnt want to be at my house working on a Saturday, he gave his time and effort like he was working on his own system. Really appreciated the professionalism and time he took to explain things to me. He didnt seek a temporary quick fix to get on his way."

"Very upfront and honest"

"They do what they say and the techs are very nice"

"I have dealt with McElroy for at least 30 years. I have always been very happy with the service that they provide. All of the people that I have dealt with over the years have always been very nice and professional. I recommend McElroy to everyone I know."

"Progressional, friendly and on time."

"Friendly, professional, on time."

"Very happy with service."

"Good friendly people, good work."

"Friendly and knowledgeable service"

"Professional and friendly"

"Garrett is a first rate technician."

"They came over after I called and said the problem was not fixed, the tech/manager showed it was working. He proceeded to fix another issue the first tech missed."

"Very professional and just around great service"

"Great service. Always explain their findings. Technicians are pleasant."

"Service is top notch"

"Great service"

"When we had a problem it was dealt with soon. Service and techs has been great."

"Very timely and professional."

"The guy showed up early, super friendly, and he diagnosed the problem pretty quick and fixed it fast!!!! Highly recommend our service tech"

"Professional and experienced professional service"

"Great techs"

"Good service and good customers relations."

"Figured out the problem and fixed it correctly. Great communication"

"Excellent service and great communication"

"Great service, and comprehensive assessment of our current situation as well as other potentially beneficial additional services."

"Great service, above and beyond."

"The guys are professional and quick when doing their jobs."

"Always get prompt an as honest service"

"Haven't had any problems with the service and equipment"

"Technicians are excellent in knowledge and customer service. They go overboard for the customer."

"Technician was very kind and efficient and explained everything very clearly to me."

"Fast, efficient, friendly, and knowledgeable."

"techincian told some lies so he did nmot have to clean furnace filter"

"On time and considerate of our home"

"Very competent at their job & easy to work with."

"Excellent service! Very good tech! Super nice!"

"Mark is excellent, thorough and friendly."

"Everyone has been very friendly, and they did everything they could to get this done, despite the setbacks which kept happening to them."

"Super friendly, while spending a very long day already serving people, and still coming despite the insanely long day."

"You have always been very helpful and done great work. You are all very friendly."

"Seem to be very knowledgeable"

"McElroy helped me out in a time of need and the techs provide great service and knowledge when they visit my house."

"Happy with the service"

"The technician was very knowledgeable and polite"

"Quick, accurate service"

"Always great service and very friendly!"

"Quick, quiet, efficient, clean and personable."

"Love this system"

"Great service and courteous technicians"

"Professional technician"

"Reliable and great to work with"

"After we bought new furnace in 2019, and got "so called free maintenance" cut corners, by only coming once a year, really! You look at my central air in the dead of winter! Maybe that's why my drainline gets plugged. Do a better job of your inspections, this isn't the first time the drain plugged, did it once, going to do it again. Liked it before when they came twice in a year, not after buying NEW furnace, and now Maintenance is free, but to save them some monet only come once a year, really!! all about saving them money!!"

"They have always given us great service."

"Always very helpful and friendly"

"Very competent technician and friendly"

"Very efficient and thorough and explained what he had done"

"Friendly, efficient, knowledgeable."

"I don't usually make these kind of recommendations to others."

"Received a telephone call telling me the Technicians were on their way, Technicians arrived on time, were very courteous, answered all my questions and very informative."

"I am happy with McElroys but I don't normally recommend anything unless someone would ask."

"From start to finish , McElroy are knowledgeable and courteous. Kim seems to be very organized, so it doesn't take very long to set up an appointment. I like Cody to service my furnace/ AC. He is polite and does a great job servicing my furnace and AC."

"On-time very professional very informative"

"I like being reminded to service my equipment or I would probably not do it consistently."

"Great equipment and service"

"McElroy personnel were courteous and efficient !"

"Good service"

"courteous and knowledge"

"The technicians that come to our home are so personable and very friendly. Always greeting us and introducing themselves when they come."

"Great service. Scheduling appointments weeks out for service is not ideal."

"Very thoughtful nice person. Honest and trustworthy."

"Our service tech, Mike did a wonderful job! Very friendly and explained everything well"

"Was very professional"

"Friendly, competent service techs."

"Because you guys were on time you did everything and timingly manner and professional"

"Came quickly found problem. Nice."

"They were very prompt and professional"

"Excellent service"

"Very professional"

"The techs and salesmen are great. The contact person not so much!"

"Arrive on time courteous and always answer all questions"

"they were very informative, and got the job done fast. I would recommend them to friends and family, thanks guys for the fast service."

"Friendly dependablr"

"Friendly and knowledgeable techs."

"Very pleasant technicians and knowledgeable"

"Very satisfied with the installation a few years ago and the on-going service."

"Because since Ive started doing business with yall. Yall have doing a great job. You do your best to get here fast and the techs are easy to work with and answer all questions."

"Excellent, up front, courteous service. You value your customers."

"Because he didn't do what I wanted done. Had to call the office later and explain it and am now waiting on what I needed"

"Service and knowledgeable personnel"

"Have been good to work with"

"They were able to meet my needs by fixing the AC within a day of the call (even came out during Father's Day). But a one-hour fix became a 4-hour fix which was concerning."

"Technician was very knowledgeable and down to earth. We felt he spoke the truth and was honest about the situation. He offered to come back the next day if we wanted to fix our unit."

"Very friendly & great communication"

"Great customer service and friendly techs who take the time to explain and answer questions."

"McElroy is prompt, knowledgeable and thorough with their work."

"They showed up ASAP & got to work immediately to find our problem & ordered the part & got it the next day & then the next day installed the part!!"

"Very professional. Easy to contact"

"your service people do an excellent job"

"Very knowledgeable of the service they provide"

"Always prompt. Courteous service."

"I am very pleased with your service, but I dont really know about who I would recommend you to."

"Brian Lange did a good job!"

"Very professional, efficient, knowledgeable"

"Still have questions about setting the control panel."

"They were very professional!"

"He was good"

"Very professional"

"Garret was professional and respectful."

"Courteous young man performed the check well and cleaned the heat pump. He explained what he was doing. Very nice touch to wear foot coverings."

"Nice. Explained the problem and why other repairs were recommended."

"He did a good job and kept me informed as he did his work"

"Tech was very kind, answered all questions asked"

"He just did a great job in a short time."

"Because everybody that helped me was good and they worked fast. My water heater was out and it only took them 1 day to get my new water heater put in!!! Good job to everyone involved!!"

"He was very thorough when checking to see what was causing the water problem. Glad he found it."

"I am unsure how come the technician wouldn't clean the outside unit for the mini splits and/or clean those filters. All the products (AC/Heating unit, mini splits and there outside box) are on my product agreement."

"Geo and the installation team were friendly, knowledgable, and efficient. Glad to have them in our home."

"Extremely polite and seemed to be at work knowing what he was doing!"

"Kam is always very friendly, knowledgeable, and helpful!"

"Kameron Phipps always does a top notch job and answers all of our questions"

"Brian the technician actually cared about the work he was performing and did an outstanding job."

"Technician was knowledgeable and efficient."

"The Technicians were pleasant, kind, & did a great job explaining what they did & what was needed."

"Always very polite & professional"

"Garrett, and all of the technicians at McElroy are very knowledgeable. If I have a question, and I always do, they take the time to explain things to me."

"Did great job trying to find the problem."

"Technicians are always pleasant"

"The guy was very knowledgeable and polite."

"Service rep is thorough, friendly, and capable."

"Tech was very knowledgeable and personable, fixed my problem and told me things to look out for in the future."

"They thoroughly explained different repair and replacement options."

"They were all polite hard working men."

"Dependable service, polite technician and quality work"

"The appointment worked out to be same day. When determined we need new thermostat tech drove back to town to get one so he could fix problem that day. It wasnt an emergency and we live almost 30 miles from town"

"My wife called early in the morning because our heater went out and they were able to come at 9am. She had nothing negative to say about the whole process."

"Very friendly and prompt at getting to the house."

"I was very impressed at the quick response of the tech to my call. However I was not impressed by him charging me $264.00 for a 59.00 ignitor. You can screw me once but you are not going to get another chance. I will tell others about your method of business. Either the tech is pocketing the difference or you condone his behavior. Service ticket 0115854. Tech Kameron Sincerely, Larry Allen"

"Garrett was great and worked diligently until he found what was wrong and he got it fixed."

"Technicians are always polite and helpful."

"We've alway got good service."

"Fristguy didn't fix the problem next guy did"

"Good quality work great communication with the installers the salesman was great the technician that came out and looked at our furnaces was excellent he ran some troubleshooting against the furnaces figured out problems before fixing anything just overall great"

"Service was prompt, efficient and got us back up and running"

"Were there right on time friendly"

"Technician efficient and friendly."

"It was quickly resolved."

"Very friendly and honest service. Always gave enough information for me to make sound decisions on any issues. Much appreciated."

"Everyone was pleasant, knowledgeable, and efficient."

"Always thorough with their visits"

"Polite and professional works every time."

"Technician was polite and thorough as always."

"Havent rated you yet. The job is not completed"

"Kameron was very personable, professional and straightforward. He was able to diagnose and repair the furnace in a very timely manner. He also didn't mind me asking questions, and watching him work. I was very satisfied with being able to get an appointment as soon as possible to fix the furnace that was not working in the cold of January"

"The tech was great and was very quick to do all the checks."

"Super quick and friendly"

"Fast friendly service. they answered my questions, educated me on the product and did not try to over sell me."

"You guys came to fix our heat and the total was $250 and it quit working after a few hours of you guys being here. We called you back and you couldnt fix it and said we need a whole new system basically leaving us without heat. We had to call another company and apparently the wires that you had fixed werent on right and the guy said we do not need a new system."

"Tech was very pleasantand efficient."

"Very professional, friendly"

"He did a vere good job."

"The service experts were very prompt and effecient and I was amazed at the time that it took them to install everything. They were earlier than I expected and were finished faster than I thought they would be."

"Very polite and answered my questions."

"professional and friendly"

"They were very courteous, and explained everything really well."

"Guys were very good"

"always on time stated in the appointment and always respectful of your property and very polite"

"Very pleasant, on time and thorough with his check of out furnace. All my answers apply to heating, not to plumbing. Plumbing estimate was very high and besides my leak was not from my water heater, it must have been coming from my furnace, I am guessing my water panel which was replaced and now no leak."

"Just very thorough and polite"

"This is the third time Cody has been here & he is in & out he tends to this job & is gone . He is very a nice person He had a window of 10 to 12 He was here at 10;15"

"Very professional"

"Techs were knowledgable , professional,and informative when job was completed"

"He forgot to discuss renewing my service contract. I think it has been taken care of."

"Always friendly and thorough!"

"He was very pleasant and though. Explained service options available to me ."

"Professionalism, Knowledge, Customer Service, Personable, and will to allow us to ask questions and answer them intelligently"

"Service technician was very courteous. He was quick and efficient. He explained what he did and answered the questions that I had."

"The technician was very knowledgeable. We have always been pleased with McElroys."

"The technician was pleasant and helpful. He showed me the furnace filter and asked about replacing it before he did it. He graciously answered questions."

"He was very thorough and efficient."

"Excellent technician."

"Arrived on time, very courteous, work done as expected."

"Good communication skills"

"Very thorough, courteous, and prompt."

"Garret was great"

"Buying a whole new heating & air conditioning unit & hot water heater everything went off without a hitch."

"He didn't waste any time in getting his job done. Very nice and friendly."

"Very pleasant clean and careful. On time explained what he was doing"

"Excellent service"

"Nothing to be dissatisfied about...."

"He took his time so he must have been thorough."

"He was very informative about the things he was going to be doing"

"The technicians were very knowledgeable about and spoke to myself and my husband on a personal level with passion and understanding. They werent there to make us buy something we didnt need, but were honest about their services."

"Tech was very knowledgeable and was very friendly."

"Tech answers questions and explained everything very thorough"

"Good service. Cody was professional and cordial."

"When the emailed contract came thru the cost numbers were higher than what the sales consultant presented when penciling the proposal. Also, have not seen the $294 credit of the initial service of installing refrigerant in the old system."

"Good installation. Good knowledge of products."

"Very polite and thorough"

"About a month ago a tech came to fix our AC. He only fixed the capacitor and said it was great, even though he heard it clicking and it having a hard time starting. He just said thats the way it is for the age of it. We then looked for quotes for different companies including this one, for a new AC and Furnace. One of the companies looked at it and suggested it can be tested to see what else is wrong with it. They found the hard starter needed a replacement, it now runs smoothly and added more years to it. We decided to no longer give our business to McElroy."

"I was able to leave house open, tech came in performed his job, them left. House was locked when I got home"

"Kameron did all he could to correct the situation as quickly as possible."

"The tech was very nice and polite and told me what he was doing at each stage. Then asked if I had any questions or concerns."

"The technician was on time. He was polite and professional. He explained what he was going to do, asked permission to use the outside faucet before turning on the water and explained everything he had done and his findings before he left. I asked him one question that he was not sure of, so he called someone to make sure that he had answered it correctly."

"Very thorough and prompt and polite."

"The employees were very knowledgeable and honest. They also communicated very thoroughly with me."

"Very efficient and friendly"

"Polite, competent, worked quickly and efficiently"

"We talked about upgrading services. This is on a long term plan. Dont get pushy on selling unit. For now, I plan to go with your company. It may be a year down the road when finances permit. Fgl"

"CONNER WAS EXCELLENT WITH HIS SERVICE AND DIAGNOSTIC EXPERIENCE"

"Its very good , but job isnt completed yet."

"Always comfortable with all the employees. Very personable and answer truthfully. Very respectful."

"Tech was exactly on time and got to work asap. He explained the replacement of the filters well. He was very friendly and answered all my questions to satisfaction."

"fast an efficient"

"Garrett was considerate of our house and informed us of what he was doing and updated us when done."

"Professional, pleasant"

"Charged almost $100 to give me a $10,000+ quote to replace my furnace and AC system as said all looked bad. Mice had chewed wiring in furnace but they felt all bad. Got wiring replaced and all works great."

"Professional"

"Pleasant, on time, went the extra mile (literally), and it appears from how well our system is working now that he found things overlooked in the last two or three inspections."

"I really have nothing to compare the work of McElroy and other local and nation wide companies that do the same work. I simply took over my dad's account when he died... so what's to say. None the less, one can tell the character, motives and skill those who work. What is important is the person be honest, truthful and don't waste peoples time with high pressure sales tatics."

"loved that Garret Reeder came early my appointment was between 3:00 n 5:00 and it was a very hot humid day thank you again Garret"

"Quick and best service I've ever had! And so courteous."

"Someone came in good time. Things were checked out and fixed fast and friendly"

"Kameron always does a wonderful job."

"They were on time, professional, courteous, and knowledgeable."

"Everyone was exceptional professional and polite. Everyone worked very quick."

"Friendly kind and considerate"

"Because they attend berry soon"

"Service technician was on time and got everything done in a timely manner."