What Are Trip Charges and Diagnostic Fees?

When you want heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will handle the trip charge and a diagnostic fee independently. Some companies you’ve called in the past may have combined the trip charge and diagnostic fee, but we feel we can offer greater value by keeping them separate. 

What Is a Trip Charge? 

A trip charge includes the cost for a licensed plumber or HVAC technician to visit your home. Sometimes called a service call fee, this cost is the initial rate for bringing our technicians, equipment and expertise to your door. If you’d like to avoid trip charges in the future, you can consider joining one of our membership programs

What Is a Diagnostic Fee? 

The diagnostic fee covers the services needed to determine the source of a problem. With plumbing, this can include scoping. For HVAC repairs, it may involve inspecting the inside of your unit. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for your repairs, the diagnostic fee is rolled into the repair costs. That said, you’re charged for the diagnostic services alone if you do not. 

What Are the Differences Between a Trip Fee and a Diagnostic Fee 

In general, a trip fee covers sending the plumber or HVAC technician to your property, while the diagnostic fee covers all the work concerned with assessing the problem and figuring out a plan for repairs. If you’re paying for repairs, you won’t even notice the diagnostic fee as it’ll be included with the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Separated? 

Other plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. Instead of charging you for two services at once, we have two separate fees. This allows us to price our services in the fairest possible manner.