How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If you purchased the Nest Thermostat you may have read about the recent problems and may be living in fear of the dreaded technology glitch that is causing many Nest users to lose heat in the dead of winter.

But fear no more!

Nest Support has published a page with step by step instructions with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Obvious, much?

For complete instructions, see their Nest Support page. For a more basic summary, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may have some issues, including becoming unresponsive, not correctly charging the battery, or turning off completely. Nest suggests recharging and restarting your thermostat to rectify the glitch and get it up and running again.

Indications of this glitch include the following:
  • the thermostat being down on the Nest’s mobile app and disconnected from the Wi-Fi
  • the thermostat alerts you that the battery is low and it needs to shut itself down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat is on but you can’t control it or it’s running slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

ATTENTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t explain why, but if they say don’t do it, LISTEN TO THEM.)

After around 10 minutes of charging, disconnect the Nest Thermostat from the USB cable. If the thermostat has turned on during this time, power it off and then turn it back on again, manually restarting the thermostat. Once it has fully restarted, plug it back in to finish charging. After an hour of charging, detach the Nest Thermostat and reattach it to its base.

You should be ready to rock and this point, but again, for more elaborate instructions and information, please see Nest Support.

If you have gone through both of these processes and the Nest Thermostat is still having issues, you will need to bring in some backup. Enter us! If McElroy Service Experts Heating & Air Conditioning put in your Nest Thermostat, please feel free to call us at 308-210-4398 or schedule an appointment online. If your Nest Thermostat was not put in by McElroy Service Experts Heating & Air Conditioning, please contact Nest Support here.

Additionally, do not let this situation worry you about your Nest’s reliability. By owning and properly utilizing Nest, your thermostat is honestly saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the leading investments in your home that you can make.
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