Commonly Available Job Positions at McElroy Service Experts Heating & Air Conditioning in Grand Island Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service center. The General Manager manages the P&L, drives sales, and provides leadership to all employees and processes for the office. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve concerns, and ensure complete customer satisfaction. The person filling the position also recommends products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also performs installation and service on indoor air quality equipment and accessories, as well, and has the expertise to comprehend controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer queries, complaints, and billing issues with the highest measure of consideration and professionalism to solve customer complaints with a one-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day running of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, following approved radio and pager processes, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The individual in the position also communicates with the customer to confirm the customer is aware of scheduled appointments, answer inquiries, and to help resolve concerns. The Dispatcher effectively plans and routes the most ideal technicians using established company policies.