Commonly Available Positions

Commonly Available Job Positions at McElroy Service Experts Heating & Air Conditioning in Grand Island

Positions at Service Experts Heating and Air Conditioning

General Manager
The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service center. The General Manager manages the P&L, drives sales, and provides leadership to all employees and processes for the office.

Service Technician
The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to answer questions, resolve concerns, and ensure complete customer satisfaction. The person filling the position also recommends products and services and works under the management of the Field Supervisor or General Manager.

Installation Technician/Installation Helpers
The Installation Technician performs heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the position also performs installation and service on indoor air quality equipment and accessories, as well, and has the expertise to comprehend controls and wiring graphics and schematics.

Customer Service Specialist
The Customer Service Specialist takes care of customer queries, complaints, and billing issues with the highest measure of consideration and professionalism to solve customer complaints with a one-call resolution. The Customer Service Specialist is also responsible for helping with day-to-day running of the Service Experts Heating and Air Conditioning service center.

Dispatcher
The Dispatcher, following approved radio and pager processes, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The individual in the position also communicates with the customer to confirm the customer is aware of scheduled appointments, answer inquiries, and to help resolve concerns. The Dispatcher effectively plans and routes the most ideal technicians using established company policies.

McElroy Service Experts Heating & Air Conditioning
807 Claude Road
Grand Island, Nebraska 68803

Phone: 308-210-4398
Email: mcelroy@serviceexperts.com
32609, 23, KQT909